English
DeutschHow can I purchase artwork on your platform?
To buy artwork, simply browse our collection, select the piece you love, and click on "Add to Cart." Follow the checkout process to complete your purchase securely.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards and other secure online payment options. All transactions are processed with the highest level of security.
Is international shipping available?
Yes, we offer worldwide shipping. We currently serve the UK, USA, all EU countries, EEC countries, and more. If your country is not listed during checkout, please contact us, and we'll do our best to accommodate your request.
Are customs duties included in the Price for international orders?
Customs duties are not included in the Price for international orders. We work diligently to minimize these charges in compliance with international shipping regulations.
How can I track my order?
Once your order is shipped, you will receive a tracking number and a link to track your shipment in real-time. You can find this information in your account dashboard or the confirmation email.
What is your return policy?
The buyer has the right to return a purchase within fourteen days of receipt for an exchange or refund, subject to the conditions outlined below. For the further details please click here: Return Policy for ArtsTrick: Return Period: The buyer has the right to return a purchase within fourteen days of receipt for an exchange or refund, subject to the conditions outlined below. Return Conditions: If the item is defective or for any other reason, the buyer must adhere to the following steps for a return: 1. Notification: • Email info@artstrick.com within fourteen days of receipt. • Include the following details in the email: • (a) Your Invoice Number • (b) Artwork title • (c) Reason for return • (d) Request for exchange or refund 2. Return Instructions: • Follow the return instructions provided by ArtsTrick in response to your email. 3. Condition of Goods: • Return the goods to ArtsTrick in the condition in which they arrived. • All goods must be returned in their original packaging, which the buyer should retain for this purpose. • The items must be in an unused condition.
Return Process: Once ArtsTrick receives the returned goods and verifies that they meet the specified conditions, the buyer can choose either an exchange or a refund.
Note: • ArtsTrick will provide detailed instructions for returning the goods after receiving the initial email. • The buyer is responsible for the cost of returning the goods unless the item is defective or ArtsTrick agrees otherwise. This return policy aims to ensure a transparent and fair process for buyers while maintaining the quality and integrity of ArtsTrick's artworks. Buyers are encouraged to carefully follow the outlined steps to facilitate a smooth return experience.
Can I cancel or modify my order after placing it?
Unfortunately, we are unable to modify orders once they are placed. However, if you need assistance, please contact our customer support, and we will do our best to help.
How is my personal and financial information protected?
We prioritize the security of your information. We are PCI compliant, work with leading banks, and use SSL encryption to safeguard your data. Check our Privacy Policy for more details on how we protect your information.
What if the artwork arrives damaged?
In the rare event that your artwork arrives damaged, please contact us immediately. We will guide you through the process of returning the item and ensure you receive a replacement or a refund.
Do you offer art advisory services?
Yes, we have art experts available to assist you in selecting the perfect artwork for your space. Contact our Art Advisory team for personalized recommendations and assistance.
